Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS carefully before using the website www.traga.it  

These Terms and Conditions apply to all visits and use of the Site, as well as to the Content (as defined hereafter), information, recommendations and/or services provided to you on or through the Site. By accessing and using the Site, you signify your consent to these Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Site, the Internet, and/or the World Wide Web. If you do not agree to these Terms and Conditions in their entirety, please leave the Site.

Ownership of content

The Site is owned and operated by TRAGA. All of the content featured or displayed on the Site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("Content"), is owned by TRAGA, its licensors and/or its content providers. All elements of the Site including, but not limited to, the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with TRAGA, no portion or element of the Site or its Content may be copied or retransmitted via any means and the Site, its Content and all related rights shall remain the exclusive property of TRAGA or its licensors unless otherwise expressly agreed.

Right of withdrawal

If you’re not satisfied with your order within the first 14 days of receiving your product, simply return it to us like-new condition and we will accept a return or exchange. The shipping costs both for receiving and sending back the goods are charged to the customer. For information and details about withdrawal conditions please write to contact(at)traga.it 

Domestic Shipping (Italy)

We ship via InPost & DPD to locations with the Italian territories, including Repubblica di San Marino. Shipping costs are fixed of 5.00 EUR, and it will be communicated during the checkout process. Delivery is intended between the 24 and 48 hours from the payment’s verification. If the payment is via credit card or Paypal, the order is managed in real time. 
Free Shipping in Italy on orders above 100.00 EUR. 

International Shipping

We ship worldwide via DPD, UPS and other international courriers. Customs and other import duties and fees may be applied to international orders when the shipment reaches destination. Such feed and charges are the responsibilities of the recipient and vary from country to country. Shipping times may vary bases on the shipping location. Usually it takes from three to five working days.
*Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country. Failure to remit payment of import fees may result in the abandonment of the shipment and will result in the forfeiting of refund and replacement options. Shipping times may vary based on the shipping location. Please note that we are unable to offer expedited shipping at this time. International orders ship as a group and according to longest product lead times. For example, an order including a product with a one day lead time and a product with a one week lead time will ship in one week’s time.
Please find below the countries we ship to and the fixed rates:
  • International. United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States
    Fixed Shipping Price: 55.00 EUR
  • EU (European Union). Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. 
    Fixed Shipping Price: 15.00 EUR
  • UK. Fixed Shipping Price: 18.00 GBP
  • Switzerland. Fixed Shipping Price: 23.80 CHF

Right of Withdrawal:

Right of withdrawal within 14 days from the purchase.
  • The right is valid just for purchases from www.traga.it
  • The products must not be used.
  • The customers needs to present a proof of purchase.
  • Refunds are issued only once the products are checked.
  • Discounted products cannot be returned.
  • The refund’s amount does not include shipping costs from the factory to the customer and from the customer to the factory.
Please write to contact(at)traga.it or call +39 3274759461